Contact RATE
RATE is made and run by Kelvera, Inc. in New York. Write to the address that fits your question and a person will read it.
By the RATE team
Who to write to
Email is the way to reach us. Use the same email address as your RATE account when the question is about your account, so we can find it.
| What it is about | |
|---|---|
| General questions, feedback, problems with the app, press | [email protected] |
| Safety: reporting a person or a photo, appeals of a removed photo, child safety | [email protected] |
| Privacy: a copy of your data, corrections, deletion, any privacy question | [email protected] |
| Copyright notices (DMCA) | [email protected] |
| Security problems, or an account you think was taken over | [email protected] |
The company behind RATE
RATE is a product of Kelvera, Inc., a company registered in the United States. Letters can be sent to the postal address below; email is faster.
| Item | Details |
|---|---|
| Company | Kelvera, Inc. |
| Postal address | 1178 Broadway, 3rd Floor, New York, NY 10001, USA |
| Website | rate-app.com |
| The app | app.rate-app.com (also on Google Play) |
Things you can do without writing
Some requests are quicker inside the app or on this site:
- Delete your account: in the app under Settings, or at rate-app.com/delete-account. Deletion is permanent.
- Report a post, a profile or a message: use Report on it in the app. Every report is reviewed by a moderator.
- Block someone: you can block anyone in the app. A blocked person can no longer message you.
- Send feedback or an idea: Settings, then Send feedback, in the app.
- Read the rules: the Terms of Service, Privacy Policy and Community Guidelines are linked at the bottom of every page.
Safety and urgent matters
If someone is in immediate danger, contact your local emergency services first. RATE can remove content and close accounts, but it can't send help.
For anything involving a person under 18, an intimate image posted without consent, threats or blackmail, write to [email protected] with the username or the post, and what happened. Verified intimate images posted without consent are removed within 48 hours of a valid report. Requests from law enforcement go to the same address.
Questions
How do I delete my RATE account?
In the app, open Settings and choose Delete account, or sign in at rate-app.com/delete-account. Your account and its data are deleted permanently and this can't be undone.
How do I report a photo, a profile or a message?
Use Report on the post, profile or message in the app. If you can't use the app, write to [email protected] with the username or a description of the post and what is wrong with it.
Where do I send a privacy or data request?
To [email protected], from the email address of your account. You can ask for a copy of your data, a correction or deletion. The Privacy Policy lists your rights.
Who do I contact about press or research?
Write to [email protected]. The About page has the basic facts about RATE, and the data pages on this site explain where every published number comes from.